Lost account again!

New account has cost my real money!
I just switch game account from old device to new device, it lost!
Here this the real id i snapped, because i wan’t new account lost again, but it happened!!!
Account problem is a base function, if this kind problem happened again, but you guys still no response for this!
This is you base duty job! I spend real money, but still lost again!

Can you communicate with me in Chinese?What’s you heroic ID?Which guild are you in?My guild is 墨雨晨曦。