I can not change the name on the iPhone

Issues/Bugs
1

Hello @Valen Please help, I switched from an android to an iPhone 11 pro, installed the game, went through training and I need to enter a name but this is the picture constantly. How to fix it, I don’t want to lose the game because of an iPhone

IMG-20200702-WA0031
IMG-20200702-WA0031896×414 13.9 KB

2

Hi Dvoice, sorry to hear about this. :frowning: Can you please tell me if you’ve tried re-installing the latest version of Heroic?

Let us know when you can. Thanks for any info.

Valen

3

Reinstallation does not help. All the friends on the iPhone have this problem, even those who play, can’t change their nickname, and I still can’t transfer the account from the android to the iPhone.

Thanks for the feedback, I hope you solve this problem

4

Hello! I have the same problem.
I wrote about it more than 10 days ago to the email support@nordeus.mail.helpshift.com and still have not received a response. The problem still persists; reinstalling or uninstalling the application does not help.

Here is the video, that I sent to the support:

5

Thank you very much @Valen , it helped)

6

Hi RuRu,

Apologies about this. I will send you a PM shortly.

Valen