Help unban my account!

Greetings to all! My nickname in the game is Jahmali. I am a member of the REBELS guild.
I’m already tired of writing to you … As you know, our guild was banned along with my guilds! The account was banned without any warnings or explanations, it has already been a month and a half. I really want to play your game, but due to these unpleasant circumstances I cannot!
What have I violated? Check my account for honesty, never cheated and the like, even donated money to the game, now I won’t even say how much, but more than $ 100.
Due to the fact that someone used cheats or I don’t even know what, I must suffer. In general, I am against cheats and always play clean.
Wrote about it on the forums, to no avail …
I ask you to help me get rid of this problem!

Respectfully yours Jahmali.
Sorry for my broken English (this is google translate)​ ​ ​

I’m already waiting for 1.5 months, where I have not written, the only answer I received was:
Hello Vadim Frolov,

You have reached the maximum number of open conversations. In order to start a new conversation, please allow us to resolve your outstanding conversations. We’ll notify you as we resolve your conversations.

Thank you for your understanding.​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​

1 Like

Hello Jahmali,

We will investigate your specific claim and be in touch via Direct Message with a follow up.

Thank you for your continued patience.