Free chests do not accumulate more than two

Hello. I have already written twice to the support service, silence.
I have the following problem: Free chests that appear every 4 hours I do not accumulate more than two pieces. After eight hours, there are two chests hanging, and even if you do not enter the game for a few days, they will no longer be there. Everyone I know in the game chests accumulate up to 20 pieces, every four hours on the chest. Please pay attention to this bug. My user ID: 2rrvtj8p7i

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